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TOPIC = Self-reflection and self-awareness as key components of change management


  • Analyze and understand the forces for change
  • Demonstrate and apply change management models and concepts.
  • Demonstrate how to integrate specialist business skills into an overall organizational change program.
  • Demonstrate respect and value for the diverse viewpoints and experiences in the classroom population.
  • Identify the ethnocentric values contained in the Canadian approach to Change Management.
  • Identify the nature and significance of various impediments to organizational change (e.g. organization inertia, resistance to change).
  • Contrast a variety of global approaches to Change Management.




  • Informational Interview assignment (if not yet already submitted)
  • Catch up on any missed videos or readings


  • QUESTION = Let's go to Indeed.ca and look for jobs requiring a BBA. What else do the job postings say that you need?
    Every job posting lists KSAO*, what documentation do you have to submit in your application package to prove to the employer you have what they are looking for?
    *KSAO = Knowledge, Skills, Abilities, and Other qualities


  • Pear Deck = Write everything you remember about self-reflection, either from the assigned reading by Nash and Bradley (2011), from doing your Memos for the Learning Journal assignment, from other classwork, or your previous knowledge.
    Go to
    http://joinpd.com
  • In job interviews, many hiring committees use The Funnel Technique of questioning.
    When reviewing this scaffolding of questions, how do you think this relates to your Reflective Learning Journal assessment in this course? 1. Open Question: "Tell me about..."
    2. Probing question: "How did you..."
    3. Closed question: "When was this?"
    4. Reflective question: "So you...?" 
    Source: Morgan, P. (2017). The business student's guide to study and employability. SAGE. pg. 264.
  • "Reflecting on Experience" is one of the 7 ways to learn. 
    Through reflecting on experience, people learn self-discovery and personal growth from real-world experience.
    Source: Davis, J.R. & Arend, B.D. (2013). Facilitating seven ways of learning: A resource for more purposeful, effective, and enjoyable college teaching. Stylus Publishing. Pgs 243-272.
  • Being a self-reflective professional means answering more than the questions that your customer or supevisor asks you, but to propose new questions yourself and work to find those answers, too.
    The most successful professionals can:
    - recognize and explain polarized perceptions;
    - describe contradicting perspectives;
    - debate simultaneous issues;- recognize biases and limits.
    Source: Neck, H.M., Greene, P.G., & Brush, C.G. (2014). Teaching entrepreneurship: A practice-based approach. Edward Elgar Publishing. pp. 76-77.
  • Many organizations have adopted the Toyota management style, which encompasses three well-known, interrelated strategies:
    1. Agile (Scrum)
    2. Kaizen
    3. Kata
  • In all three styles, constant self-reflection and organizational-level reflection are important parts of every step. In Kata in particular, there are standardized questions that are used for the Reflect part of Step #2 because acknowledging and learning from prediction error are natural skills people are usually born with:
    - What was the last step?
    - What did you expect?
    - What actually happened?
    - What did you learn?

    Sources:
    Rother, M. (2018). The Toyota Kata practice guide: Practicing scientific thinking skills for superior results in 20 minutes a day. McGraw-Hill.
    Rother, M. & Aulinger, G. (2017). Toyota Kata culture: Building organizational capability and mindset through Kata coaching. McGraw-Hill.
  • Kata Resources from the Association for Manufacturing Excellence
    https://www.ame.org/kata-resources
  • Using the Toyota Kata Reflection on Coaching Struggling Learners
    http://theleanthinker.com/2016/10/05/toyota-kata-reflection-on-coaching-struggling-learners/


  • Activity = For this lecture, we will be using the Punctuated Lecture technique. Every so often I will stop and ask you to record what you are doing. Then, at the end of the lecture, we will reflective on these behaviour trends and what all of us (yes, me included) could do differently to improve the learning experience.
    Go to https://kahoot.it
    1. When the lecture paused, what were you looking directly at?
    2. When the lecture paused, what were you specifically doing?
    Source: Barkely. E.F. & Major, C.H. (2018). Interactive lecturing: A handbook for college faculty. Jossey-Bass. pg. 343-346.
  • Traditional Lecture -- Self Reflective Practice as a Professional
    https://www.businessballs.com/self-awareness/reflective-practice/
  • Reflective Practice Self Assessment  (PDF) -- Individual worksheet, which is also available in eLearn
    https://www.businessballs.com/freepdfmaterials/reflective-practice-self-assessment.pdf
  • Kahoot = From using the Punctuated Lecture technique, what did we learn together about how students experience remote, synchronous lectures?


  • Memo #3 for Learning Journal worth 3%
    Reflecting on how today's class went, report and describe what you contributed to the success of the last 3-hours.
    What did you contribute to the shared learning experience and how did it aid the flow of the class?
    How has your answer been shaped by your previous experiences as a student?
    If your previous learning experiences didn't prepare you to be an active contributor in a remote, synchronous class meeting, what do you identify as needing to improve in this area?
    What's your plan for the next class meeting?
  • REMINDER -- No class next week because it's the Thanksgiving Monday holiday



  • Watch the recorded webinar on YouTube (58 minutes long)
  • READ your assigned 1/4 of the materials for the Tamarack Institute workshop happening in class in two week's time.
    1. Eco-Cycle Mapping Tool
    2. Landscape Diagram
    3. Three Horizons
    4. Collective Post-Pandemic Framework


  • Memo #3 for Learning Journal worth 3%
    TWO OPTIONS FOR THIS MEMO!! 
    If you submit it *before* our class meeting on October 5th, you do Option #A.  
    If you submit it *after* our class meeting, you do Option #B.  


    OPTION #A 

    We are now at the half-way point in the semester and you have had presentations on many Change Manage models.  Of these models, which ones seemed to fit best for the change you are working on?

    As you answer this question, try to incorporate these three points:
    A-ha moments = A moment of sudden insight or discovery
    Elevator pitch = A short, one-sentence explanation of what you are doing to convince other people to join you
    I didn't know that = Something entirely new that you learned in this course that you wouldn't have learned without the course 

    OPTION #B

    Reflecting on how today's class went, report and describe what you contributed to the success of the last 3-hours. 
    What did you contribute to the shared learning experience and how did it aid the flow of the class? 
    How has your answer been shaped by your previous experiences as a student? 
    If your previous learning experiences didn't prepare you to be an active contributor in a remote, synchronous class meeting, what do you identify as needing to improve in this area? 
    What's your plan for the next class meeting?

 
   
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