TOPIC = Change Management Models from Computer Science
Identify the nature and significance of various impediments to organizational change (e.g. organization inertia, resistance to change)
Explain organizational change processes from multiple role perspectives.
Appraise the effectiveness of change management efforts.
Demonstrate how to integrate specialist business skills into an overall organizational change program.
Identify the ethnocentric values contained in the Canadian approach to Change Management.
Required computer hardware and software
Six Change Management Models from Computer Science 1. ITIL V4 2. ISO/IEC 20,000 3. Business Process Framework aka eTOM 4. Microsoft Operations Framework aka MOF 5. Knowledge Centered Service aka KCS 6. COBIT 5
Dhiman, S. (2012). Hitting the bull's eye every time, all the time! In Marques, J., Dhiman, S., & Biberman, J. Eds. Teaching leadership and organizational behavior through humor: Laughter as the best teacher. Palgrave. pg. 149-150.
Questions 1. In your opinion, what is the underlying message of the story? Why? 2. Give a brief example explaining the applicationof this story to the concepts covered so far in this course.
Reward Structures for Those Working on Change Source: Pio, E. (2011). Kiwi Kiwi. In Marques, J., Dhiman, S. & Biberman, J. Stories to tell your students: Transforming toward organizational growth. Palgrave. pg. 125-126.
Discussion & Reflection = How do organizations reward people who volunteer for difficult tasks? Three Open-Ended Questions from the book 1. What gives us the courage to volunteer for difficult tasks? 2. How do we assess the cost-benefit of volunteer work? 3. How do organizations reward people who volunteer for difficult tasks?
Book Infographic = 10%
Posted to the Forum to announce the order of Book Infographic presentations on March 17th