TOPIC = Change Management Models from Computer Science

• Identify the nature and significance of various impediments to organizational change (e.g. organization inertia, resistance to change)
• Explain organizational change processes from multiple role perspectives.
• Appraise the effectiveness of change management efforts.
• Demonstrate how to integrate specialist business skills into an overall organizational change program.
• Identify the ethnocentric values contained in the Canadian approach to Change Management.

• Required computer hardware and software

• SKIM READ = Luiz Zandoval Bonazzi, F., & Ari Zilber, M. (2014). Innovation and Business Model: a case study about integration of Innovation Funnel and Business Model Canvas. Revista Brasileira de Gestão de Negócios, 16(53), 616–637. https://doi-org.ezproxy.capilanou.ca/10.7819/rbgn.v16i52.1812

• Two example Infographics from Laurie
• Calls to action?

• Dhiman, S. (2012). Hitting the bull's eye every time, all the time! In Marques, J., Dhiman, S., & Biberman, J. Eds. Teaching leadership and organizational behavior through humor: Laughter as the best teacher. Palgrave. pg. 149-150.
• Questions 
  1. In your opinion, what is the underlying message of the story? Why? 
  2. Give a brief example explaining the application of this story to the concepts covered so far in this course.

• Six Change Management Models from Computer Science
  1. ITIL V4
  2. ISO/IEC 20,000
  3. Business Process Framework aka eTOM
  4. Microsoft Operations Framework aka MOF
  5. Knowledge Centered Service aka KCS
  6. COBIT 5

• Reward Structures for Those Working on Change 
  Source: Pio, E. (2011).  Kiwi Kiwi. In Marques, J., Dhiman, S. & Biberman, J. Stories to tell your students: Transforming toward organizational growth. Palgrave. pg. 125-126.
• Discussion & Reflection = How do organizations reward people who volunteer for difficult tasks?  
  Three Open-Ended Questions from the book  
  1. What gives us the courage to volunteer for difficult tasks?  
  2. How do we assess the cost-benefit of volunteer work?   
  3. How do organizations reward people who volunteer for difficult tasks?

• SKIM READ = Beegel, J. (2014). Infographics for dummies. For Dummies.Available as an eBook from the CapU Library
• SKIM READ = Rick Wormeli, & Dedra Stafford. (2019). Summarization in Any Subject : 60 Innovative, Tech-Infused Strategies for Deeper Student Learning: Vol. 2nd edition. ASCD. Available as an eBook from the CapU Library

• Book Infographic = 10%
  
• Posted to the Forum to announce the order of Book Infographic presentations on March 17th